Refund policy

Returns & Refund Policy

1. Customs & Delivery Guarantee

We provide Double Customs Clearance services for most countries in North America, Europe, Australia, and Southeast Asia.

  • Note: For countries in other regions, please contact us directly to confirm shipping availability and customs protocols.

  • Our Promise: If your package is seized by customs, we offer two options: a free reshipment or a full refund.

2. Arrival Inspection

Upon receiving your plants, please take clear photos or a short video immediately.

  • Action: If there are any issues with the condition of the plants upon arrival, please contact us right away. We believe in open communication to resolve any concerns.

3. Return Policy

Due to the unique nature of international live plant transit, multiple long-distance shipments in a short period make it extremely difficult for plants to recover. Therefore, we do not accept returns once a plant has been shipped.

  • Reasoning: Our priority is the survival of these rare specimens. Repeated international travel is often fatal for live plants.

4. Safe Delivery & One-Month Health Guarantee

We stand by the health of our seedlings. We provide a 30-day health guarantee starting from the date of delivery.

  • Coverage: If a plant does not arrive safely or dies within 30 days of delivery, we will issue a full refund for the specific plant.

  • Note: This guarantee covers natural plant failure under proper care. Please reach out to us with photos so we can understand what happened and process your refund.