FAQ INFORMATION

1. How to place an order from the website?

-1.ADD TO CART. Select your order list and add it to the cart

-2.SUBMIT CART. Submit the cart with your correct information.

-3.PLACE ORDER.Skip the payment, select place order to submit your order directly.or Select PayPal to pay for goods with payment first

-4.CONTACT US. Contact us for more details and shipment.

2. What's the minimum order quantity?

Our store offers three purchasing modes: RetailPremium, and Plant Sets.

  • Retail: Sold individually, with a minimum order quantity of 1 plant.
  • Premium: These plants are usually larger and available in limited quantities, so they are sold individually or in small batches.
  • Plant Sets: Each product includes its required quantity in the title. Placing one order means purchasing that listed quantity of plants.

3. How is the shipping cost calculated?

For small orders:

  • Up to 1 kg – USD $20 (usually fits 2–3 small plants)
  • 1–2 kg – USD $35
  • Orders over 2 kg will be split into multiple packages to ensure smooth customs clearance.

If you’re unsure whether your selected plants can be shipped together in one box, please contact us for confirmation before placing your order.

For bulk orders (with certificates):
Shipping fees and documentation costs will be confirmed through direct communication with our team.

Note:
Shipping is calculated based on volumetric weight, which equals the package volume ÷ 8000.

4. How to import rareplants from china for the first time?

If you are importing rareplants for the first time and are not familiar with all the procedures, please contact us and we will provide you with professional guidance during the process.

5. Are the product images on the website authentic?

Due to differences in season, climate, temperature, or lighting conditions, it is normal for rareplants to appear slightly different in color compared to the photos on our website. Please contact us to confirm the latest real product status. Before shipment, we will send you pictures of the actual stock.

6. Are all rareplants suitable for growing or selling in our area?

Most rareplants are suitable for growing at a temperature of 15-25 ℃, avoiding high temperatures (over 35 ℃) in summer and maintaining above 5 ℃ in winter. Different varieties may have differences, please contact us for specific confirmation.

7. Can I buy succulents that are not available on your website?

Most of the rareplants on the website are regular products, and some products are not displayed on the website due to low production or other reasons. If you have any needs, please contact us.

8. How to package the product for shipment?

- All rareplants shipped with bare-root, no pot and soil.

- After Clean&Sterilize plants &Dry plants, carefully wrapped with toilet paper or cotton, sealed in a carton.

9. About the shipping method?

  • Orders are shipped by FedEx, DHL, USPS, UPS, or other reliable air freight services, depending on your location and shipping requirements.

10. What after-sales service is provided?

- If requested, we can send photos of your plants before shipping for each order.

- Upon receiving your order, please check the total quantity of items. If there are any quality issues, please take photos or videos and contact us within 48 hours.

- We will take responsibility for any rotten or missing plants and provide free replacements for the affected items.

- Please contact us for more details.