Shipping Process
From our nursery to your door — a clear, step-by-step look at how we prepare, pack, document, and deliver rare plants around the world.
- 17Steps
- 02Routes
- 5Documents
Two Ways to Ship
Pick the route that fits your order. Both end at your door — the difference is documentation and cost.
Shipping Without Certificates (Default)
A simple, cost-effective route: order, pay, and wait for delivery. Our logistics partner handles customs clearance and related fees.
-
01
Place Your Order
Shipping rates are already configured for most destinations. Complete checkout and payment directly on our website.
-
02
Order Preparation
We usually begin preparing your order within 24 hours.
-
03
Bare-Root Preparation
We remove the soil and may trim leaves or branches when needed, then allow the roots to dry for 2–3 days.
-
04
Individual Packing
Each plant is wrapped separately with tissue or other soft protective materials.
-
05
Tracking Updates
Tracking details are updated after dispatch so you can follow the shipment in real time.
-
06
Delivery & Signature
The parcel is delivered directly to your shipping address. Please monitor tracking and sign for delivery.
Shipping With Certificates
Available for orders of any size — best when documents are required. Per-plant shipping cost decreases as order quantity grows.
-
Order & Import Documents
-
01
Contact Us
Confirm the plants and quantities you wish to purchase, then contact us before placing the order.
-
02
Shipping Plan
We determine the appropriate logistics plan and shipping cost based on the order quantity and destination.
-
03
Import Permit
We need to verify your import permit. Please ensure you have a valid one, as customs clearance in your country may fail without it.
-
04
Document Review
We carefully verify the import permit, the yellow-and-green label address for U.S. shipments, and all routing points.
-
05
Payment
Complete payment for the plants, shipping, and certificate service.
-
Preparation & Certificates
-
06
Certificate Processing
While the certificates are being arranged, we reserve and prepare the plants in parallel. The certificate processing itself usually takes around 7 days.
-
07
Plant Treatment
After the certificates arrive, we remove soil, wash, disinfect, sterilize, and dry the plants. Dispatch is usually arranged within about 3 days.
-
Packing, Customs & Delivery
-
08
Customs-Friendly Packing
Plants are packed with soft paper strips and arranged in flat layers on paper, making destination customs inspection easier and reducing the risk of delays.
-
09
Tracking Updates
Tracking details are updated after dispatch so you can follow the shipment in real time.
-
10
Customs & Taxes
The buyer is responsible for destination-country customs clearance, duties, and taxes.
-
11
Final Delivery
After customs clearance, the courier normally delivers directly to the shipping address. Please monitor tracking and sign for delivery.
For Individual Retail Customers
For individual retail customers, we strongly recommend shipping without certificates. Our international shipping channels are very stable, and customs seizures are extremely rare. In the unlikely event of an issue, we offer a free replacement or a full refund, so you can order with confidence.
We generally advise against using certificates for personal orders for the following reasons:
- High CostThe certificate fee is $150 USD, which is not cost-effective for a single plant order.
- DelaysProcessing the certificate takes about a week, extending the total wait time to nearly a month.
- Import PermitsMost of the plants are endangered species. Strictly speaking, importing with documentation may require the buyer to hold a valid import permit for their destination country, which is very difficult for individual hobbyists to obtain.
What's Included
With the certificate route, your shipment documentation may include:
Phytosanitary Certificate
CITES Permit (if required)
Contract
Commercial Invoice
Packing List
Not Sure Which Route Fits?
Tell us your plants and destination — we'll confirm documents, routing, timing, and total cost before you order.